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Supportive Services Coordinator

Position Title
Supportive Services Coordinator
Hubbell Apartment Living
Reports To
Compliance Manager
West Des Moines, IA

Summary of Functions

To coordinate supportive services for all communities LIHTC, CDBG, and HOME Funds. This includes, but is limited to, event planning, facilitating programs and coordinating community resources and services for residents.

Position will also document and monitor events and resident interactions to track effectiveness and ensure compliance with funding programs and agreements, specifically Section 42 Housing requirements through Iowa Finance Authority.

Basic Schedule includes but is not limited to 8:00 a.m. to 5:00 p.m., Monday-Friday and available to meet as needed on evening and weekends to meet with residents and coordinate events as needed.

Duties and Responsibilities 

  1. Identify specific resources and programs available in areas such as victims of domestic violence, mental health, heath care, financial services, education and GED training, elderly services, and employment services.


  2. Actively demonstrate high level of discretion and autonomy regarding program development, reporting, resident life skill enhancement, and overall administrative tasks and duties as assigned.


  3. Communication with residents to evaluate immediate needs and provide appropriate referrals to community social service agencies as necessary.


  4. Monitor resident progress and provide case management: Continuing assessment and crisis intervention skills utilized to ensure residents receive/obtain necessary services and referrals.


  5. Obtain resident signatures for Release of Information sheets in order to communicate with all necessary medical personnel and social services agencies providing services to residents.


  6. Maintain detailed files on all residents documenting contacts, referrals, and all correspondence related to residents.


  7. Organize and develop social program events, with resident participation, such as: speakers, recreational and educational activities, holidays events, and support groups.


  8. Maintain detailed information on all programs, activities and/or services and distribute to tenants through residential meetings and monthly newsletter.


  9. Design and distribute monthly newsletter and calendar to residents.


  10. Collaborate with management in program development and implementation.


  11. Maintain communication with management regarding resident needs and concerns.


  12. Assist management in defusing resident problems, such as contacting residents identified in security reports in order to offer social services assistance.


  13. Actively network with local program providers to advocate for program development to assist low-income resident needs.


  14. Facilitate resident meetings


  15.  Attend training on topics including domestic violence, mental health, education, financial independence, etc. as required by IFA and other funding programs.


  16. Collaborate and network with outside service organizations and providers in order to expand and enhance social service programing.


  17. Complete weekly, monthly, and annual reports as required.


  18. Develop and maintain a work plan, review and update the plan as needed and complete projects and tasks as scheduled.

Special Requirements

  • Bachelor’s degree in human services, social work, counseling or related field required.
  • Two years’ experience in an administrative or customer service capacity required.
  • Experience working with elderly, low income individuals and/or families preferred.
  • Bilingual capabilities (English-Spanish) a plus.
  • Excellent customer service skills.
  • Ability to development positive relationship with residents in order to assess needs and provide referrals.
  • Excellent written and oral communication skills.
  • Strong attention to detail.
  • Must be self-motivated and able to work with minimum supervisions, with ability to become a team leader.
  • Proficiency in MS Office (Word, Excel) Required.
  • Ability to work well under pressure, multitask and meet deadlines.
  • Must remain alert at all times.


  • Physical Requirements: Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk properly, including five flights of stairs, to deliver resident communications, and visit apartments. Ability to lift 40 lbs. from floor to counter height. Be able to effectively communicate with residents. Staff, supervisors, vendors, etc.


  • Dress Code: Company logo shirt and khaki pants or skirt. No jeans, t-shirts, lycra. Tennis shoes, hiking boots, jogging suits, flip-flops, halter tops or tattered looking clothing are not permitted at any time. Good judgment is expected.


  • Pre-Employment Test Score: Successfully complete pre-employment personality and basic skills exam. Pass background check and/or credit check.